Your mission
- Order Processing and Follow-up: Efficient management of order entries, confirmations, and follow-ups within the defined Service Level Agreements (SLAs).
- Order Negotiations: Conduct negotiations to achieve the best possible outcomes for both parties.
- Customer Inquiries: Promptly respond to internal and external customer inquiries regarding the order process, including inventory checks and order adjustments.
- Process Optimization: Monitor and improve departmental processes.
- Team Coordination: Work closely with all parties involved in the order process, both internally and externally.
- Customer Satisfaction: Continuously improve customer satisfaction.
In Addition you will maintain a small customer base selling our best possible PCB solution. This role combines the following responsibilities:
- Customer Consultation: Preparing PCBs, advising on cost and production optimizations etc., selecting suitable partners and issuing of quotes.
- Reporting: Reporting on KPIs, creation of SWOT analyses, and monitoring of account progress.
Why us?
We offer a secure working environment with long-term prospects in a constantly growing, future-oriented international sales company. We work locally and maintain a very informal working atmosphere. At the same time, we are globally networked thanks to our close links with the international offices.
Our benefits include:
- Home office possible by arrangement incl. office equipment (laptop, two monitors and an electrically height-adjustable desk)
- Targeted support through access to our self-learning platform with numerous online courses
- Free parking spaces
- bicycle plan
- "vrijdagmiddag borrel"
- Vacation on the day of your birthday
- Special leave for other occasions
